Everything you need to know about how your order gets to you.
Processing time
Orders are sent to our fulfillment partners for processing within [1] business day of payment confirmation. Processing and packing by our partners typically takes an additional [2–5] business days before dispatch.
You'll receive a confirmation email when your order is placed, and a second email with tracking once it actually ships from the warehouse.
Where your order ships from
To offer the widest possible product range at fair prices, Zoomtronic works with fulfillment partners in multiple countries. Your order may ship from a different location than you expect, and items in a multi-product order may arrive in separate parcels, on different days, from different countries. This is expected and not an error — each parcel gets its own tracking number.
Delivery estimates
Delivery time = processing time above + transit time below.
| Destination | Estimated transit time |
|---|---|
| United States & Canada | [5-10] business days |
| United Kingdom & Europe | [4–12] business days |
| Australia & New Zealand | [10-18] business days |
| Rest of world | [15–28] business days |
These are estimates, not guarantees. Customs processing, carrier backlogs, weather, and peak seasons (holidays, sales events) can extend them.
Shipping costs
- Free shipping
- Any express options and their costs are shown at checkout before you pay
Tracking your order
Once dispatched, you'll get an email with a tracking number and link.
If tracking hasn't updated in a few days, don't panic. International parcels often go quiet for 3–7 days while in transit between countries or clearing customs — this is normal for the shipping routes we use. If there's no movement after 10 business days, email us and we'll follow up with the carrier.
Customs, duties & import taxes
For international orders, your country may charge import duties, VAT, or handling fees on arrival. These are set by your local customs authority, not by us, and are the recipient's responsibility.
We can't predict these charges in advance, and we're unable to refund them if a parcel is refused or abandoned at customs. If you're unsure, check your country's import threshold before ordering.
Incorrect addresses
Please double-check your shipping address at checkout. Once an order enters fulfillment, we're unable to edit or redirect it.
If a parcel is returned to sender because of an incorrect or incomplete address, we'll refund the product cost minus original shipping, or reship once you cover the new shipping cost.
Lost, delayed, or damaged parcels
- Marked delivered but not received? Check with neighbours, building management, or your local depot first — parcels are sometimes scanned as delivered early or left in a safe spot. If still missing after 48 hours, contact us.
- Arrived damaged? Photograph the item and outer packaging and email us within 7 days of delivery. We'll arrange a replacement or refund — no need to send it back.
- Stuck in transit? If tracking hasn't moved in 10 business days, get in touch and we'll open an investigation with the carrier.
Multiple items in one order
Orders with more than one product may ship separately and arrive on different days from different fulfillment locations, as noted above. You'll receive tracking for each parcel individually.
Split or partial shipments
If one item in your order is temporarily out of stock at our partner's warehouse, we'll ship what's available first and send the rest as soon as it's ready, at no extra shipping cost to you.
Changing or cancelling an order
Contact us as soon as possible at zoomtronic@gmail.com with your order number. We can only guarantee changes or cancellations within [12–24] hours of ordering, or before you receive a shipping confirmation email — whichever comes first. Once an order has entered fulfillment, it can no longer be modified, redirected, or cancelled.
If your order has already shipped, please refer to our Return & Refund Policy.